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Guidance: Current account refused based on immigration status

Banks and building societies can only open a new current account for you or add you to an existing one if you are in the UK legally. This took effect on 12 December 2014 under section 40 of the Immigration Act 2014.

If you believe there’s been a mistake, you’re in the UK legally and have been wrongly refused a current account, contact the Home Office with details of your immigration status.

Home Office
Direct communications unit
2 Marsham Street
London
SW1P 4DF

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Phone: 020 7035 4848 Fax: 020 7035 4745 Minicom: 020 7035 4742

Monday to Friday, 9am to 5pm. The minicom service is for members of the public with impaired hearing.

The Financial Conduct Authority monitors banks and building societies to make sure they follow section 40 of the Immigration Act 2014. It provides information for applicants and for banks and building societies.

Read our guidance on immigration status checks for banks and building societies