control panel
Applicants: Booking a premium service appointment – a change to the process

08 April 2013

From 6 April 2013, when you book your premium appointment online you will need to then call the immigration enquiry bureau by 3pm on the next working day to pay an appointment fee of £100 per applicant in order to confirm your appointment. If you do not make payment within this timescale, your appointment will be cancelled.

The £100 fee is not an additional fee and was part of the newly revised £375 fee for premium service appointments which was announced on 25 February. You will pay the remaining balance at the public enq... uiry office on the day of your appointment.

These changes are being introduced as part of wider work to tackle those abusing the public enquiry office booking system and to help genuine customers to access public enquiry office appointments.

You can cancel or reschedule your appointment in the normal way through your online account. If you cancel your appointment with 5 or less working days notice, or if you fail to attend your appointment, your £100 fee will not be refunded.

We intend to implement a fully automated pre-payment system that will collect all fees upfront. We will let you know when this service is available.

Further details on the new process can be found on our premium service page.