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Applicants: Our online services – information for customers

01 November 2012

We offer a range of online services, which are easy and convenient to use and give you instant notice that we have received your information.

You can use our online services to:

  • extend your visa under Tier 2, Tier 4 and Tier 5 of the points-based system;
  • book an appointment at a public enquiry office;
  • tell us about your change of address;
  • request the return of your documents if urgently needed; and
  • report immigration crime.

Tier 2 a... nd 5 applications in the UK

If you are in the UK under Tier 2 or 5 of the points-based system, you and your dependants can apply and pay your application fees online.

You can use our online system to complete and submit your application, and pay your application fee. If you want to use our 'premium service', you can also book an appointment at a public enquiry office.

Applying online is fast and secure. You can apply online by following the link on the right of this page. You should read the relevant information for your visa category in the Skilled workers or Temporary workers section first.

Tier 4 applications in the UK

If you are in the UK as a Tier 4 student, you and your dependents can apply and pay your application fee online.

Using the Print and Send form you can complete your application online and pay your fee before printing off your application and sending it to the UK Border Agency along with your supporting documents. If you want to use our 'premium service', you can also book an appointment at a public enquiry office.

Applying online is fast and secure. You can apply online by following the link on the right of this page. You should first read the relevant information for your visa category on the Studying in the UK page.

Book an appointment at a public enquiry office

You can book an appointment online to use our premium service (same day service) at a public enquiry office in the UK. Before you can book an appointment online, you must create a customer account using our 'Apply online' service. You must provide a valid email address. You will then be sent password details, which will allow you to access your account and book your appointment. Please see our Booking an appointment for our premium service page on this website.

Changing your address

You can notify us of a change to your UK contact details or your legal representative's details, using our Change of address form. Updating your details online is a fast, free and simple way of providing this important information and you will receive an automatic receipt after submitting your details .

Requesting the return of your documents

If you have sent your documents to us with your application, but you now need them back urgently, you can request the return of your documents via email. We normally return your documents within 20 working days but we don't recommend that you book any travel until you have received your documents. See the Return of documents page.

Reporting a suspected immigration offender

You can Report immigration crime, such as illegal workers. If you suspect that someone is working illegally or has no right to be in the UK, we want to hear from you. You can report your suspicions, in confidence, using our reporting form.