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Transparency data: Customer service operations data: November 2017

This document contains data on the performance against service standards in relation to:

  • performance against service standards in relation to replies to MP letters for UKVI, Immigration Enforcement and Border Force
  • outstanding out of service standard MP letters for UKVI, Immigration Enforcement and Border Force
  • performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
  • performance against service standard in relation to replies to MP emails for UKVI, Immigration Enforcement and border force
  • UKVI ... applicant satisfaction survey results