control panel
Guidance: Complaints management guidance

Updated: Updated guidance.

This guidance will inform you about how the Home Office deals with complaints effectively and efficiently to improve services.

The document includes information about:

  • the complaints management structure
  • types of complaints handled
  • dealing with complaints
  • service complaints
  • minor misconduct complaints
  • serious/gross misconduct complaints
  • special circumstances
  • complaints from children
  • financial redress